Refund policy

You are only charged a credit for an analysis that is delivered. The credit goes back to your balance automatically, with no request needed, if:

• the image is not a readable trading chart,
• the analysis fails or the AI returns an error,
• the scan does not finish in time.

These analyses are marked “Refunded” in your dashboard history.

You can get a full refund for a credit pack within 14 days of buying it, as long as you have not used any of its credits. A pack counts as unused while your balance still holds all of its credits. Free credits and credits from earlier packs are counted as spent first.

Example: you have 2 free credits left and buy the Trader pack (35 credits), which gives you 37. You can run 2 more analyses and still get a full refund for the pack.

Each analysis uses real AI processing the moment it runs, and larger packs are priced at a discount. For these reasons we do not refund a pack once any of its credits have been used, and we do not give partial refunds for leftover credits. Your leftover credits never expire, so you can use them any time.

Signals are AI-generated educational analysis, not financial advice. A trade that hits its stop loss, a NO TRADE result, or disagreeing with the AI’s view is not a reason for a refund.

If an analysis clearly misread your chart, for example the wrong price scale, symbol or timeframe, email us within 7 days with the analysis date. If we confirm the misread, we put the credit back on your account.

If you were charged twice, charged the wrong amount, or paid but did not receive your credits, contact us. We always refund billing errors in full, or add the missing credits, whichever you prefer.

The 5 free signup credits and any bonus or promotional credits have no cash value. They cannot be refunded, exchanged or transferred.

Email support@giobankzchart.com from the address on your account. Include your receipt or payment ID (it is in your receipt email). We reply within 2 business days.

Approved refunds go back to your original payment method through Stripe, our payment processor. They usually show up within 5–10 business days, depending on your bank. The refunded pack’s credits are removed from your balance.

Please contact us before you open a dispute with your bank. We can almost always fix the problem faster. If a chargeback is filed, we may pause the account until it is resolved.

When you run an analysis, you ask us to deliver digital content right away, and you accept that any right to withdraw ends for the credits used. Nothing in this policy limits rights you have under the consumer laws of your country.

We may update this policy. Changes do not affect purchases made before the update. Questions? Email support@giobankzchart.com or see the FAQ.